Digital Transformation and Innovation in Banking

This Digital Transformation and Innovation in Banking Training Course in Dubai United Arab Emirates provides an understanding of the basic concepts of Digital Banking and shows how Digital Banking innovation may be harnessed to the benefit of banks and customers.

This Digital Transformation and Innovation in Banking Training Course in Dubai United Arab Emirates also aims to provide you with the essential tools and practical skills to pursue a career in leading transformation projects and change agendas for the digital economy.

The banking industry transformed drastically from computerized records to digital banking. Digital Technologies are creating an unprecedented disruption across the banking sector. Technological advancements are enabling banks to meet customer expectations by delivering enhanced services.

Digital technologies have unleashed the potential of the banking industry to offer customer convenience through “Anywhere and Anytime Banking.”

Many incumbent and challenger banks will founder in the coming years; not because they fail with new technology or the latest regulation, but because they can’t grasp the changing nature of customer demands and market dynamics.

Learning Objectives

How technological and social dynamics shape customer expectations
Key developments of the digital age including advances in hardware, cloud computing, or 5G
How to combat legacy in technology, processes, employees, and customers
Understand the challenges that digital creates in channel choices for customers
Appreciate the major tides of change and how to address them for future success
Explore the changes occurring in a range of industries impacting customer behaviours
Learn how to deliver a world-class digital customer experience
Understand how to gain the right balance between branch and non-branch channels
Distinguish the difference between Multi-channel or Omni-channel
Appreciate the technology changes available and how they are already changing customer behaviour and interactions with their bank
Learn the importance of the new channels particularly mobile and social media and why customers in specific segments prefer them for banking
Explore how to maximize value from these new innovations– ensure there is full appreciation of the integration of these channels and how they can work together for maximum benefit
Learn how to increase productivity across all channels whilst maximizing the opportunity presented by digital banking

Course Outline

Introduction

Challenges and focus for 2023 and beyond – how well are you equipped to cope with the new challenges
Technology innovations – what is happening around the globe?
Where is the greatest impact on banking activity/ behaviours?
Learn about innovations in sectors such as retail and technology – what are the key changes influencing future customer behaviour and interaction
How is the customers view of technology shaped by other day to day changes outside of banking
Marketing impact – where to focus expenditure – one of the current major dilemmas – how do you measure ROI in this diverse digital world?

Financial services and digitalization

How 21st century technological and social dynamics shape customer expectations
Key developments of the digital age including advances in hardware, cloud computing
How to combat legacy in technology, processes, employees, and customers
How to leverage partnering and new tech to achieve parity with competitors forged in the digital age
Why data giants are pushing into finance, their odds of winning, and how to protect your business from them
Key drivers and new market rules of the digital era
Understanding and serving banking customers in the digital age
Ticking time bombs in your organization – legacy systems
Developing a strategy for digital transformation

Navigating through disruption of Financial Services

Enabled by new technology and new regulation, so-called fintechs are one the one hand challenging banking behemoths, and on their expanding their reach when partnership-deals are struck.

For customers fintech has led to an explosion of offerings, more user-friendly applications, and increased transparency. In this module you will learn:

Future business models in banking
Importance of the banking license and how stable this entry barrier is
Shifting needs and consumer attitudes towards financial services
Most important players on the different levels, namely infrastructure, platform, and application
How to use tools such as technology watch to find the right adoption path and timing
Introduction to fintech, including trends and enablers such as regulation
The technological fundamentals: AI, machine learning, big data, blockchain
Competitors or collaborator